USA MADE CUSTOM COPPER AND STAINLESS SINKS | 407-456-8698 | FREE SHIPPING in the USA

Shipping Information

At this time, Havens Metal offers Free Shipping in the continental USA on all of our sinks. 
For rates to Hawaii, Alaska, and other countries, please visit here: International Shipping information.

If you have never shopped with Havens Metal before, you may have some questions about how we will deliver your purchase to you on time and free of damage. 

When you purchase with Havens Metal, you will have the option to create a user account with us: your all inclusive pass to everything shipping related.
If you choose not to create an account, you will still be updated via email entered at checkout.

Benefits included with your Havens Metal account:

  • Email updates every step of the way - From purchase to delivery
  • Expected shipment date - Posted within 12 hours of confirmed purchase
  • Real-time tracking updates - 24 hour access to tracking information
  • Integrated tracking system  - Your shipment's current location on maps
  • Expected delivery date - Know when your shipment will be delivered 

All of our shipments: domestic and international, are packaged extremely carefully inside our custom made wooden crates. 
Due to the nature of our American-made quality, our sinks are extremely resilient and very unlikely to be damaged. In the event that you receive a damaged product, we will promptly replace it with a brand new shipment. 

Important note: As of May 2017, Havens Metal has never had a damaged shipment claim. UPS is our trusted shipping source for all shipments.

Our shipping process is explained in depth below, a sure indication that your purchase will arrive on time and free of damage.

havens metal sink crate usa

Step 1: Crate Build 

Our sink packaging begins with a highly protective wooden crate, reinforced with 2x4 struts and carefully placed high density packing foam. Both sides of the crate includes brass handles for easy handling.

havens metal sink in crate

Step 2: Sink is placed in crate

Your sink is placed into the highly protective wooden crate, ensuring a snug fit against our heavy duty foam packing.

copper sink havens metal usa custom

Step 3: Individually Package Accessories & Add-ons

Any accessories or add-ons to your purchase are individually bubble-wrapped. The drain assembly will be enclosed in a small box. Every sink we sell includes one complimentary bottle of copper or stainless cleaner.

havens metal custom sink usa

Step 4: Prepare crate for sealing

Prior to installing the final 2x4 which will completely secure the sink, we place all accessories and add-ons with the specifications sheet in the interior of the sink.

custom sink havens metal

Step 5: Install shipment damage indicators

After the crate is sealed shut, we install 3 different damage indicators on the outside of the crate. Two Shockwatch labels are placed on adjacent corners of the sink, and one Tip-N-Tell indicator is placed on the side of the crate.
custom copper sink havens metal

Step 6: Crate is ready for shipment

The crate is ready for pickup. At the time of pickup by UPS, an acceptance scan will be shown to indicate the shipment has begun transit.


 

If you have placed an order, you may check the status of your order at anytime by simply logging into your Havens account. If your order states “Awaiting Fulfillment”, your order has been received and is being processed by our warehouse which typically takes 3-5 business days. Please allow the appropriate lead time for custom orders.

Once we have arranged for pickup by UPS, we provide you with a tracking number, sent to the email you entered at checkout. At the time of pickup, we activate the damage shipment indicators and fill out a declared value receipt with UPS. These steps ensure that should the shipment encounter any damage, insurance will cover it and our customer will in no way be held liable. 


UPS Orders -  Track via your Havens Metal account or by entering the tracking number on the UPS website.