A purchase with Havens metal is backed by our promise to deliver a high-quality product in excellent, brand new condition. If for any reason, the product does not meet your expectations upon delivery, we will simply replace it or accept a full refund return of the merchandise.
Returned items must meet the following criteria to be accepted:
Shipping charges will not be refunded for returned products with the exception that the returned item was received in defective or damaged condition.
Within 30 days of receiving your purchase, you have the option to exchange your product for an item of the same value. If a different product is needed of greater or lesser value, we can arrange for an additional payment of the difference or a partial refund back to your credit card. Please contact Havens Metal to arrange a product exchange.
All returns or exchanges must be approved by Havens Metal before return shipping is initiated. Please call or email us prior to any return/exchange to ensure proper steps are taken as to prevent any shipping damage.
6701 Edgewater Commerce Pkwy
Orlando, FL 32810
Deviating from return policies can result in cancellation of a return request or possibly a restocking fee. Havens Metal is not responsible for any labor costs associated with installation.
If you need assistance, please contact us by email or phone:
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