USA MADE CUSTOM COPPER AND STAINLESS SINKS | 407-456-8698 | FREE SHIPPING in the USA

Return/Exchange Policy

A purchase with Havens metal is backed by our promise to deliver a high-quality product in excellent, brand new condition. If for any reason, the product does not meet your expectations upon delivery, we will simply replace it or accept a full refund return of the merchandise. 

Returned items must meet the following criteria to be accepted:

  • Items must be returned within 30 days of delivery.
  • Returned items must be free from damage and returned in the same condition it was received in.
  • The product(s) being returned must not have been installed.
  • The product(s) must be returned in original packaging.

Shipping charges will not be refunded for returned products with the exception that the returned item was received in defective or damaged condition.
Return shipping costs are to be covered by the buyer. We accept returns only through approved shipping services. 

Exchanges

Within 30 days of receiving your purchase, you have the option to exchange your product for an item of the same value. If a different product is needed of greater or lesser value, we can arrange for an additional payment of the difference or a partial refund back to your credit card. Please contact Havens Metal to arrange a product exchange.

All returns or exchanges must be approved by Havens Metal before return shipping is initiated. Please call or email us prior to any return/exchange to ensure proper steps are taken as to prevent any shipping damage.

Return Address:

Havens Metal
6701 Edgewater Commerce Pkwy
Suite A
Orlando, FL 32810
United States

Deviating from return policies can result in cancellation of a return request or possibly a restocking fee.
Havens Metal is not responsible for any labor costs associated with installation.

If you need assistance, please contact us by email or phone: 


CALL HAVENS METAL: 407-456-8698

EMAIL: ORDER@HAVENSMETAL.COM

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